Cancellation and Refunds

Delivery

All our products are digital; nothing is shipped. Gems are added to your wallet automatically within a few minutes of a confirmed payment, and Siten Pass benefits activate immediately. If delivery has not happened within 24 hours, contact us.

Gem packs

Gem packs are digital content delivered to your wallet immediately after payment. By completing the purchase you agree to immediate delivery and acknowledge that your right of withdrawal ends once the gems are delivered.

If a purchase was charged but the gems did not arrive, or you were charged by mistake, contact us within 14 days and we will fix it or refund you.

Siten Pass

You can cancel Siten Pass at any time; no further charges are made and the benefits stay until the end of the paid period. Periods already started are not refunded, except where the law requires it.

Refunded payments

When a payment is refunded or disputed, the gems credited by that payment are removed from your wallet. If you have already spent them, your balance may become negative and is settled by your next top-up.

How to request a refund

Email ltd.bilgisam@gmail.com with your username, the date and amount of the payment and the reason for the request. We reply within 2 business days. Approved refunds are sent to the original payment method and usually appear in your account within 5–10 business days, depending on your bank.

Currency

You are charged in the currency shown at checkout. If your card’s currency is different, your bank’s exchange rate and fees may change the final amount.